Port City Sound and Security

Anne Marie D'Elia 6 months ago

We had a complicated install of a 5 zone Sonos sound system, 5 smart TVs, and outdoor speakers. Connor and his team (Clay and Damian) were terrific! Aside from their expertise, they explained everything clearly and even set the control app us for us on our phones. They figured out solutions to 2 unforeseen changes and were genuinely pleasant. Without my asking, they wore booties over their shoes in the house and cleaned up after themselves. We enjoyed chatting about music over the 2 day wiring and install process. Highly recommend!

Matt Verge 8 months ago

Everyone beware. My experience with Port City Center during a major renovation was deeply disappointing and remains the single worst part of the entire project. They operate strictly as order takers and plug and play installers not designers, not system thinkers, and not problem solvers. There was no meaningful effort to understand how the system would actually be used, no optimization of what was being sold, and no evidence of technical mastery beyond basic installation. What was ultimately delivered was poorly specified, incorrectly configured, and difficult (if not impossible) to properly service or program. Even more concerning, there appeared to be little understanding of the equipment they were installing or how it should function in a real world environment. The result: a significant amount of money spent on systems that were either unnecessary, inappropriate, or never fully operational, and ongoing frustration trying to make them work. If you are looking for a partner who can thoughtfully design, program, and support an integrated system, look elsewhere. This was a costly mistake, and I strongly recommend others avoid repeating it.

Joseph Hollowell 8 months ago

Port City Sound and Security offers great service and products!! The are always there when you need service! Sam came out and did a great job resolving my technical issue. Thanks!!!

Tom Grillo a year ago

Port City Sound outfitted our house when it was built in 2015, so after having multiple cable boxes & streaming devices added, and removed, during those years, it was time to have them come back and help us in getting everything working properly. We also needed some to help us with removing the multitude of cables & wires no longer needed. The technician actually showed up slightly earlier than the scheduled appointment which worked out great. He organized everything, removed material not being used and updated our SONOS system and universal remote. Very nice job. Well done! 👍

Steve Hitchcock 5 years ago

Port City did all of our internet, audio and video work when we built our home. I had phone, ethernet and other cables running from the wall to my desk. The Port City team came ran all the wires u der the house to a plate underneath my desk. Fantastic job